![]() Note: Contact the mailbox owner or your Exchange administrator if you are unsure about which permissions you have been granted for the mailbox. However, your Exchange administrator must have granted “Full Access” permissions for that mailbox to your account for you to be able to add it as an Exchange account.Īs an alternative, you might be able to add it as an additional mailbox rather than an additional account.Įither way, you should be able to do this without knowing the password for that mailbox. ![]() This is one of those issues which is easier to solve than you might think. How am I supposed to access this mailbox? While I can change this, it then also asks for the password which I don’t have. When I try to add the account, Outlook already resolves my current name and email address. For this, I've been given the name and email address of the mailbox but I didn't get a password for it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.I've been granted access to a shared mailbox on our Exchange sever. If the answer is helpful, please click "Accept Answer" and kindly upvote it. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.Select all items whose type is MicrosoftOffice15_2_Data:ADAL:, and then press Delete.Repeat this step to delete all items for your Exchange account. In the search results, select each item to view the Account that's listed at the top, and then press Delete.In the search field in Keychain Access, enter Exchange.In Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.Start Keychain Access by using one of the following methods:.Quit Outlook and all other Office applications. ![]() To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. According to my search, this issue occurs because of the presence of duplicate tokens in the keychain. ![]()
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